A constant and reliable availability of the systems is a top priority, especially with a SaaS application. For this reason, the support portal has a particularly high priority in order to process the users' requests quickly. The ticket portal handles questions about program functions, helps with any bug fixes and feature requests for SecIdent and Braingate. This ensures that all questions are answered promptly. The portal is structured in a customer-friendly way through simple handling, which saves time.
Fast and informative support is important to us. Answers to frequently asked user questions can be found quickly via an online knowledge database.